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Pet Stuff Warehouse™  Frequently Asked Questions

 

Question:  
How long have you been in business?
Answer: Pet Stuff Warehouse™ has been in the pet products and containment business since 1994.
   
Question:   How do I know that you are a legitimate company before I use my credit card?
Answer: The owners of Pet Stuff Warehouse™ have operated the eBay store "Pet Fence Pros™" since 2002, with over 1200 positive feedbacks and with Silver PowerSeller status.  We have been SquareTrade Seal Members in good standing
since 03-05-2004.
   
Question:   What if I do not want to enter my credit card information over the internet?
Answer: You may use Google Checkout or PayPal for payment if you prefer.  Our company is a Premier PayPal member with over 1200 Verified transactions.  If you prefer, we are also happy to take a phone order.  Simply contact us during normal business hours using our toll free order line at (888) 943-4364.
   
Question:   I have a tracking, billing or return question, can I call for that?
Answer: The fastest way to check on your order is by e-mail. Please Click Here and send us a request. We try to respond within one or two business days.
   
Question:   Where is Pet Stuff Warehouse™ located?
Answer: The company is headquartered in Birmingham, Alabama.  Customer orders are shipped from warehouses nationwide.
   
Question:   Will all of my products get shipped from the same warehouse?
Answer: Not necessarily. Due to the fact that many of the items we sell are heavy, bulky, and expensive to ship, we try to minimize extraneous shipping costs to keep our retail prices to our customers as low as possible.  Some products are shipped directly from our warehouse in Alabama.
   
Question:   Who owns Pet Stuff Warehouse™?
Answer: Pet Stuff Warehouse™ is owned by McDonald Brothers, Inc., a privately held company.

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Toll Free Order Line: (888) 943-4364

Operates Monday thru Friday from 8:00 AM - 4:00 PM Central Time