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Pet Stuff Warehouse™  Return Policy

Pet Stuff Warehouse™ wants you to be completely satisfied with any product you purchase from us. We offer trained, skilled and knowledgeable pet specialists to assist you in making wise and appropriate choices for your needs and the needs of your pets. However, our customer service representatives can not be held responsible for incorrectly ordered items.

If you are not completely satisfied, simply request a return authorization within 30 days of invoice. Pet Stuff Warehouse is not responsible for defective items. In the rare event a customer receives a defective item they are to contact the manufacturer for warranty information. Manufacturer contact information should be included with the item ordered.


  • Returns need to be requested within 30 days of invoice date. Initial and return shipping charges, even those shipped under Pet Stuff Warehouse's free shipping offers, are not refundable.  Return Policy Exceptions are listed below.

     

  • All returns must have a Return Authorization.  Returns shipped back without receiving prior Return Authorization will receive a 20% restocking fee once a Return Authorization is completed.  Refunds will take longer than normal.

     

  • Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected before refunds are approved.

    Partial returns and/or damages will NOT receive a full credit. Items damaged through "wear and tear" or due to return shipping damage will receive PARTIAL or NO CREDIT at the discretion of Pet Stuff Warehouse.

     

  • If the item returned is NOT free of pet hair, debris and/or odor, your refund will be less than the original charge to you or no refund at all.

     

  • All returns are processed online using the following procedure.

     

  • Returns must be received within 2 weeks after RMA is issued.

     

  • Restocking Fees may apply.

     

  • To Receive your Return Authorization, CLICK HERE to provide the following information:

     

    • Name
    • Email Address
    • Order Number
    • Item Number of product(s) being returned
    • Reason for return

     

  • If any of this information is missing from your email, NO Return Authorization will be issued. NO EXCEPTIONS.

     

  • If these instructions are followed properly, you should receive your Return Authorization within 3-4 business days.

     

  • Please allow up to 60 days for your return to be inspected and for accounting to issue your credit.

     

  • Please Note - the initial cost of shipping to Pet Stuff Warehouse will be deducted for all returns. 
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    Return Policy Exceptions

     

    1. Due to manufacturer policies, the following products are to be returned to the manufacturer and are subject to a 20% restocking fee and cost of shipping and handling: Agility Equipment, Dog Kennels, Outdoor Kennels, Pet Playpens, Small Animal Cages, Dog Crates, Pet Gates, Pet Beds, Dog Houses, Pet Stairs, Pet crates, Pet Carriers, Pet Ramps, Booster Bath, Pet Patio Doors and Garden and Wall Sculptures.

       

    2. Products that have been personalized in any way, including clothes, name tags, etc., cannot be returned and do not qualify for a refund.

       

    3. Bowsers Dog Beds cannot be returned and do not qualify for a refund.

       

    4. All Ergo returns or defectives will be handled directly through Ergo Systems at the requirement of the manufacturer. Contact can be made directly with Ergo or through our returns department. If you have any questions, please contact the customer service department at service@petstuffwarehouse.com.

    Pet Stuff Warehouse's Order Cancellation Policy

    • Orders must be cancelled before the product has shipped and within 24 hours of order placement, or they will be deemed a product return and fall under the rules of the above Return Policy.
    • Custom product orders are non-cancelable after one business day and are non-refundable. Orders are not deemed cancelled until a confirmation notice is provide by Pet Stuff Warehouse.
    • If an order is refused delivery by the purchaser, it will be assessed a 20% restocking fee in addition to the return shipping charges.

    Questions

    If you have any questions about your return, when your card was credited, etc, please contact our customer service department at service@petstuffwarehouse.com.

    Thank you for shopping with us.  We hope that we performed to your expectations and hope that you will refer us to your friends and neighbors.

    Your comments and suggestions are always welcome. Please email them to us at service@petstuffwarehouse.com.

    Thank you,

    The Pet Lovers Who Run Pet Stuff Warehouse™