Pet Stuff Warehouse™ Shipping Policies
Pet Stuff Warehouse™ ships most of its orders via UPS from the warehouse within 1-2 business days after receipt of order. If you choose UPS ground shipping, your order will typically take between 3 to 8 days depending on where you live. (Please note that weekends and holidays do not count as days in transit.) Pet Stuff Warehouse reserves the right to ship with any carrier without notice. Free shipping is for ground service or US Mail only within the contiguous United States. *Oversize or Overweight Items do not qualify for Free Shipping & may incur additional shipping charges because of size or weight* Stuff Warehouse does ship many of it's items with Free Shipping via First Class US Mail. Actual shipping charges incurred by Pet Stuff Warehouse will be deducted from the customer refund on returned items.
You have the option of choosing expedited delivery methods with UPS at checkout; however, we make no promises or guarantees that a specific delivery date can be made. Our quoted prices for expedited and international delivery are the incremental amounts over ground shipping. On returned items, the full amount of actual shipping charges will be deducted from the refund.
We can only ship using our own shipping account.
International orders are generally shipped United States Postal Service Air. Pet Stuff Warehouse reserves the right to ship with any carrier without notice. We can only ship using our own shipping account. Free shipping is for ground service only within the contiguous United States.
Make sure the item is legal for import and allowed in your country BEFORE you order. Any product(s) seized by customs are the responsibility of the customer and will not be refunded. If customs refuses entry of your item and it is returned to us, you the customer will be responsible for all shipping charges incurred. All import taxes and tariffs are the responsibility of the customer. We cannot put false values or “gift” on international shipments. All international orders display a shipping line item inclusive of both shipping and handling fees. Additional shipping charges may be applied to any returned items.
Special Note: Most electronic training products are not legal for import into Australia or Iceland.
Large Item Shipping
Many large items such as Patio Panels, AutoPet Products, DoorMate Systems & Dog Ramps are shipped FexEx & FedEx Ground. Large items to be shipped internationally may not be covered by standard shipping methods and we will need to provide you with a special quote. In such cases, you will be instructed to contact our Customer Service Department at firstname.lastname@example.org.
Tracking Your Order
Pet Stuff Warehouse offers all customers the ability to track their package online. Exceptions to that would be any items shipped via US Mail. You can simply log into your account at the "Order Tracking/Status" option at the top of our web site and log in. Open the order that you desire to track and click on the tracking number. You will automatically be forwarded to the UPS web site and the status of your order will be displayed.